Question 1

How soon must I cancel my appoinment?

Accepted Answer

You must cancel your appointment within 24 hours of your scheduled appointment date and time.

Question 2

Do I need to provide any of the cleaning products/materials or equiptment?

Accepted Answer

No.  Not unless you have some specific products or equipment you want us to use.

Question 3

Do you shampoo carpets?

Accepted Answer

Unfortunately, we do not offer that service YET.
We have plans to incorporate it as a service soon.

Question 4

If I do not cancel my appointment within 24 hours will there be a charge?

Accepted Answer

Yes there will be a fee of 1/2 of the total cost for the service(s) scheduled.

Question 5

What is your refund policy?

Accepted Answer

There are NO refunds issued after a service is rendered. 
If a client is unsatisfied with service, we will return FREE of charge.

Question 6

Is there a deposit required?

Accepted Answer

A deposit is required upon booking. Payment is the only thing that secures your spot on our schedule. 50% is due upon booking and the remainder of the balance is to be paid the day of the service. Failure to pay a deposit within 24 hours forfeits your selected time slot.

Question 7

Do you have services available on Sunday?

Accepted Answer

Yes. We do service customers on Sunday but there is an additional $20 fee that is included. That service fee is due in addition to your deposit upon booking.

Question 8

What payment methods are accepted?

Accepted Answer

We accept Paypal, Cash App, Zelle, Venmo, and Apple Pay.
 
Clients are allowed to pay remaining balances in cash but deposits are due up front!

FAQ

Frequently asked questions